Terms & Conditions
Last updated: September 4, 2026
These terms cover orders placed with Easy Concept through our app or this website. By placing an order, you're agreeing to them.
Orders & Pricing
Prices and stock levels are set by us and can change at any time — the price and availability shown when you place your order is what applies to it. Placing an order is a request to buy; we confirm it once we've checked stock and your details are correct.
Some items are special-order (shown on the product page as "delivery in up to N days") — these come from outside our regular Harare stock, so they take longer than our normal delivery promise.
Payment
We currently only accept Cash on Delivery — payable to the rider when your order arrives, or in person if you collect from our store. We don't take card or online payments, and we never ask for payment before your order is on its way.
Delivery & Pickup
Delivery fees are based on distance from our store: $5 within about 5km, $8 within about 10km. Further out, we'll confirm the fee with you on WhatsApp before dispatch rather than charge it automatically — your order still goes through. Pickup from our store is always free.
We aim to get orders out the next day. This is our standard promise, not a guarantee tied to a specific hour — if something outside our control delays a delivery, we'll let you know.
Changes & Cancellations
If you need to change or cancel an order, message us on WhatsApp as soon as possible — ideally before it's marked as out for delivery. Once a rider is already on the way, we may not be able to stop it.
Returns & Faulty Items
If something arrives wrong, damaged, or faulty, contact us on WhatsApp with your order number and we'll sort it out — a replacement, repair, or refund, depending on the situation. Get in touch as soon as you notice the problem.
Accounts
You can check out as a guest, or create an account with a phone number and PIN, or Google/Apple sign-in — an account just saves your addresses and order history, it's never required to order. You can delete your account at any time from the app; see our Privacy Policy and account deletion page for what that does and doesn't remove.
Acceptable Use
Please give us real, accurate details when you order — a working phone number and a delivery address we can actually find. We reserve the right to decline or cancel an order we reasonably believe is fraudulent or abusive.
Our Liability
We'll do our best to get your order to you as described. To the extent the law allows, we're not liable for indirect losses (like lost time or inconvenience) beyond replacing, repairing, or refunding the order itself when something's genuinely gone wrong on our end.
Changes to These Terms
If we update these terms, we'll change the "Last updated" date above and post the new version here.
Governing Law
These terms are governed by the laws of Zimbabwe.
Contact Us
Questions about an order or these terms? Reach us on WhatsApp at +263 77 142 4734, or visit us at Shop F25, Upstairs, Eastgate Market, Harare.